Fan Community

flipflopladi flipflopladi
04.13.20

Fan Club Renewel


need to pay for my fan club its about to run out

flipflopladi flipflopladi admin
4/29/20 - 7:20AM

Please Check my an Club info and make sure my new debit card info took to upgrade to the Phoenix club

csmayer0925 csmayer0925 admin
4/14/20 - 12:20PM

I got a new cc during my auto-renew window and I missed it. I have updated my information in my profile. I do not of the option to regain my old membership - I can only get the free membership. Can you help me fix this?

SandyAyres SandyAyres admin
4/14/20 - 5:18PM

Log in to your account. Go to your profile and click on manage membership. From there, click (or hover over) the arrow where it shows your membership level and you should see an option for The Phoenix Club--click on that and you should be able to renew.

If you have further issues, send an email to Tech Support and/or the Moderator--both their email addresses can be found by clicking on the FAQ link at the bottom of the page.

SandyAyres SandyAyres admin
4/13/20 - 9:02AM

You are probably on auto renew and shouldn't have any issues as long as your credit card information is current. You should get an email a few days before your renewal date.

Go to your profile and click on Manage Membership. You will see a black screen--if the bottom line says "Disable Auto Renew" your membership will renew automatically as long as your credit card info is correct and current.